Privacy policy

Last updated: 24/09/2026

Buddy Cleaning (SMC-PRIVATE) LIMITED ("Buddy Cleaning," "we," "us," "our") operates the website buddycleaning.pk. This Privacy Policy explains what personal information we collect, how we use it, and the choices available to you.

1. Information We Collect

When you place an order, request a quote, or contact us, we collect:

  • Name
  • Phone number
  • Service address (the location where the service will be performed)
  • Email address (if provided)
  • Company name (optional, for commercial bookings)
  • Order details (service selected, date, pricing)

If you choose Bank Transfer as your payment method, we do not collect or store your card or account details on this website - payments are made directly to our bank account, and you may be asked to share a transaction confirmation via WhatsApp for verification purposes.

If you opt in at checkout, we may also collect your consent to contact you via WhatsApp or email with offers and updates.

2. How We Use Your Information
We use the information collected to:

  • Confirm and schedule your booking
  • Contact you by phone or WhatsApp regarding your order
  • Process payments and send order confirmations
  • Respond to customer service and quality-related inquiries
  • Send marketing communications, only if you have opted in
  • Improve our website and services

3. How We Store and Share Your Information
Your order and contact information is stored in our internal customer management system so our team can manage bookings and follow up on service quality. We do not sell your personal information to third parties. We may share limited information with:

  • Payment or banking partners, solely to process bank transfers
  • Service providers who help us operate the website (e.g., our hosting and e-commerce platform, Shopify)
  • Legal or government authorities, only where required by law

4. Cookies and Website Analytics
This website uses cookies and similar technologies, including Google Analytics and Meta (Facebook) Pixel, to understand how visitors use our site and to measure the performance of our advertising. This may include tracking pages visited, buttons clicked (such as WhatsApp or phone links), and whether a booking was completed. You can control or disable cookies through your browser settings, though some website features may not work correctly if you do.

5. Data Retention
We retain your order and contact information for as long as necessary to fulfil your booking, respond to any service-related concerns, and meet our own record-keeping and tax obligations. If you'd like your information removed sooner, see Section 7 below.

6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Choices

  • You may opt out of marketing messages at any time by replying "STOP" to a WhatsApp message, unsubscribing from emails, or contacting us directly.
  • You may request access to, correction of, or deletion of your personal information by contacting us at help@buddycleaning.pk.
  • We will respond to such requests within a reasonable time, subject to any information we are legally required to retain (for example, for tax or accounting purposes).

8. Children's Privacy
Our services are intended for adults booking services for their homes or businesses. We do not knowingly collect personal information from children.

9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent version. Continued use of this website after changes are posted constitutes acceptance of the revised policy.

10. Governing Law
This Privacy Policy is governed by the laws of Pakistan.

11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:

Buddy Cleaning (SMC-PRIVATE) LIMITED
[Full Business Address, Bahawalpur, Punjab, Pakistan]
Email: help@buddycleaning.pk
WhatsApp: 0320-8226690